Internet AccessThrough All-In Connectivity™, Royalton Riviera Cancun promises free high-speed Wi-Fi throughout the entire resort so you can stay connected to family and friends back home and share your breathtaking vacation. Please see our partners for more details. Currency/ATMRoyalton Riviera Cancun offers guests the convenience of an on-site ATM as well as currency exchange services at the Front Desk. We will not go back to this resort because of these people, as that is what ruined our vacation, spent almost 3 hours with these "BAIT & SWITCH" sales tactics. Celebrations And Special Occasions For conference or meeting services, please contact Guest Services or your butler. There were plenty of chairs on the beach, but not umbrellas. All the bars were great. Treat yourself to the delights of Royalton's All-In Luxury® concept. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The small town of Puerto Morelos itself is a 25-minute drove south, and it's nearly an hour to Playa del Carmen. We thank your compliments to our staff, services, facilities and I hope you give us the honor of another visit pretty soon.Luxury RegardsFrancisco JorgeGeneral Director. Smoking AreasSmoking is not permitted in any of the guest rooms or restaurants. We only stayed 3 nights and ate at Zen, Hunter, Opa. The infinity pools that look out over the beach are stunning. Opa was another story and didn't even try to get into Hunter. Wedding and Honeymoon trip was fantastic! 6.Pools...as is said we were in the Royalton section. Dear Greg HWe have been honored with your having chosen our resorts for your honeymoon and the fact that you show so satisfied with your experience makes us feel really proud of our site and staff. Royalton Riviera Cancun offers guests the convenience of an on-site ATM as well as currency exchange services … My new favorite. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit. Butler service* Coffee Shop; Gift Shop* Nexus Tours* Diamond Club™ Lounges** Hideaway Lounges *Additional costs may apply **Included in Diamond Club™ Services Please Note: Pool hours are from 7am to 7pm. Guests rave about the food, which is above average for an all-inclusive resort. The Royalton Riviera Cancun offers all inclusive Riviera Maya honeymoons, vacation and weddings. Kindly note the hotel is not responsible for loss or damage to vehicles left overnight. 12. We did have to call housekeeping the 1st night to have the sofa bed made up..they were there in 10 minutes.3. TransportationVisit the NexusTours counter located in the main lobby to arrange transportation or any off-site excursions for an additional cost. Environmental Sanitation Fee: The Municipality of Benito Juarez of The State of Quintana Roo has imposed a new Environmental Sanitation Fee which will be collected by hotels in Cancun (including hotels in Playa Mujeres, Costa Mujeres & Isla Mujeres).The fee for guests staying from January 1, 2019 onward is $25 MXN (approx. We only tried the Grazie (Italian), Beach Club Grill, both very good and The Hunter (Steak House) which we found not very good, food was cold and steak was very fatty and not enjoyable. If you are looking to arrange a special event or occasion, please inform the resort before you arrive or contact your butler for Diamond Club™ guests. I will definitely be back. Hideaway at Royalton Riviera Cancun is ranked #104 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. Ask the front desk or your Diamond Club™ butler at least 2-days before your departure. The a la carte restaurants are all first class. Hideaway At Royalton Riviera Cancun: Excellent butler service - Read 6,472 reviews, view 6,693 traveller photos, and find great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. Thank you Marianna and Pepe. Scuba diving and snorkelling are popular, so pack an underwater camera. There is also a souvenir shop or cigar shop for authentic items to take home. This is standard without upgrade package. I refused to play the chair saving game. My only gripe... they need more umbrellas on the beach and in the Royalton section... other all inclusive we have been to have had 1 for every 2-3 chairs. The staff everywhere were wonderful, kind and helpful at all times.WOULD LIKE TO WARN ALL GUESTS THAT THE TIMESHARE PEOPLE WILL HARASS YOU AND LIE TO YOU AND PROMISE YOU EVERYTHING AND WILL NOT LEAVE YOU ALONE. 7. Our room was just what we booked, Jr. suite ocean view, room 7329...over looked Grazie and had a nice view of the ocean. 95 reviews of Hideaway Royalton Riviera Cancun "Stood at the Hideaway room 2125 from February 20th to the 26th. Located about 20 miles south of Cancun, in Benito Juárez, Mexico, the Royalton Riviera Cancun Resort & Spa has something to offer every type of traveler. The butler service was excellent for booking the restaurants, requesting snacks in the room after a long day in the sun and even helping with a late check out. Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. The infinity pools that look out over the beach are stunning. Luxury Regards Francisco JorgeGeneral Manager, This is the version of our website addressed to speakers of English in the United States. Check in was a breeze. We were celebrating an Anniversary and the small surprises like the champagne and cake in the room, rose pedals on the bed and in a bathtub full with bubbles and rose pedals -- nice touch. We did not wait more than 5 minutes for a table at these restaurants. 9. The room was modern and very clean. The rooms were clean andspacious and the beds were very comfortable. There can be line-ups depending what time you go for dinner, we usually ate later around 9:00 P.M.Service was great in all restaurants and a big thank you to Abraham, Robersio, Lindburgh, Daniel, and many more in the buffet and to the wonderful Ladies (Miriam) at the front reception.Our room was not acceptable in #8108, main floor facing mangrove and workers walking to and from work below our balcony, we did not enjoy that and asked for another room, told nothing else was available, Sunwing Rep. Cecile, managed to find us a room on the 4th floor #8428, same side only higher up, we got this room 3 days later, not much better but we could sit on our balcony. Communication in other countries is always challenging, I always travel with a little more patience.... when you find good people who "get it" like Blancha it makes life so much better. jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport. $1.50-2.00 CAD) per room, per night. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. This resort has a casino. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Royalton Riviera Cancun Resort & Spa: Amazing Holiday - Butler Service excellent - See 14,361 traveler reviews, 13,560 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa … It’s right on a palm-backed beach that curves gently around a reef. Service was good. In all the combined experience was great and I'm looking forward to going back for a longer stay at another royalton resort. Thank you Marianna and Pepe. We stayed in the Royalton main building and would not pay more for the Diamond Club or the Hideaway, don't think it is worth it. Review tags are currently only available for English language reviews. Hideaway At Royalton Riviera Cancun: Terrible Butler Service at Diamond Club - See 6,443 traveller reviews, 6,652 candid photos, and great deals for Puerto Morelos, Mexico, at Tripadvisor. We ate mainly in the main buffet which has everything one could want. It is about a 20-minute drive south of the Cancun airport, and 45 minutes from downtown Cancun or the Hotel Zone. Please inform your booking agent prior to arrival to ensure there is an accessible room available. The a la carte restaurants are all first class. Royalton Riviera Cancun has nine restaurants and 24-hour room service. The butler service was excellent for booking the restaurants, requesting snacks in the room after a long day in the sun and even helping with a late check out. Royalton Luxury Resorts introduces Personal Butler Service. Fitness CentreThe Royalton Riviera Cancun health complex includes a state of the art gym and tennis courts to keep you in shape. Dear tons765We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. Whatever the reason it went well. Thankfully the coffee/ice cream shop on the main floor was ok. We were celebrating an Anniversary and the small surprises like the champagne and cake in the room, rose pedals on the bed and in a bathtub full with bubbles and rose pedals -- nice touch. If you are looking for a beautiful blue carribean ocean, this is not the place. Shops & Other ServicesThe lobby offers a small shopping gallery where guests can purchase snacks, refreshments and toiletries or medicine they may have forgotten. The resort is absolutely beautiful. Ask Alessandrotucciarone about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Family Resorts, Puerto Morelos All Inclusive Honeymoon Resorts, Puerto Morelos Cheap All Inclusive Resorts, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 7 websites, Margaritaville Island Reserve Riviera Cancun. I used it 3 times. more. The resort is absolutely beautiful. Royalton Riviera Cancun Resort & Spa: Butler Service was the best - See 14,401 traveller reviews, 13,572 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. The kids liked the burgers and fries at nibbles.4. The design of the entertainment area should have been thought out better. The rooms were clean andspacious and the beds were very comfortable. Beautiful resort. Gourmet Marche is a buffet with a lot of variety, and the Japanese Zen restaurant has a teppanyaki show. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. 13 The spa.... had one of my top 5 massage!14. On top of all that - the buffet in Grande Marche was the best all-inclusive buffet I've ever had with an incredible assortment of foods and chef-made dishes.The bars and liquor selection were exactly what I would have chosen - name brands of alcohol too numerous to list here - but including Crown Royal, Jack Daniels, Stoli, Absolut, Bombay Sapphire, Johnny Walker Red and Black. The food was amazing. We stayed at the Royalton Riviera from March 22-29, 2015 in the Diamond Club areawith our Son who is special needs, let me tell you that we have never seen him so happyand full of energy, the first two nights we ate at the buffet very good lots of variety, the rest of the week we had our butler Juan Osorio make special reservations for us. Taxes and fees that are shown are estimates only. Wet clothes and bathing suits are not permitted at any time. Unfortunately we didn't have time to try the Habachi inside the Japanese restaurant. I will try to cover it all. The pools are great and warm to swim in.The coffee/ice cream shop is a wonderful treat. Whether we went to the beach or the pool, we never had any problem getting towels or chairs Not always the case at other resorts. The food was amazing. The first day we had lunch at the sports bar..not very impressive had lunch there, but the view was great! Dear romaga0It has been a great pleasure to receive your warm review describing your most recent vacation at our premises. 1. Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise, Royalton Riviera Cancun.Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Thank you Marianna and Pepe. As a lot of people have said the. Royalton Riviera Cancun Resort & Spa: Poor butler service - See 14,483 traveller reviews, 13,642 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. If you need items cleaned and returned to you please use the bag and form located in your closet and place it on your bed. When staying at the Hideaway section, guests are permitted to use all facilities within the Royalton Riviera resort. Welcome to Royalton Riviera Cancun Royalton Riviera Cancun - All Inclusive Riviera Maya. This new-generation all-inclusive resort offers discerning travelers a family-friendly vacation experience, where guests of all ages are entertained from morning to night. © 2021 Royalton Resorts | All Rights Reserved. My favorite was the Japanese Restaurant - Zen, The service in all the restaurants was quick and always friendly. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Alternatively if you are vegan/vegetarian, have allergies, or other dietary restrictions please notify the resort in advance, in addition to your waiter. Dietary RequestsRoyalton Riviera Cancun offers a gluten free menu at each of its restaurants. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Royalton Riviera Cancun Resort & Spa: Butler Service is a Must - See 14,314 traveler reviews, 13,518 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. See 14,661 traveller reviews, 14,280 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #18 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Mattress in this room was almost worn out, not sure why. Unfortunately, I couldn't get a good coffee of any type at any of the restaurants. Onsite Services• 12 pools and children splash park • Jacuzzi• Spa• 24-Hour Room Service. We checked in went to get something to eat and then to our room.2. My family just returned last night from a great 5 days. Royalton Riviera Cancun Resort & Spa Features. The splash pool was the most active the other pools in front of the martini mix a bit more quite. Andspacious and the wedding turned out beautifully in the Sky wedding chapel.The food was.! 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